The bag I received looks old, used and faded. Avoid buying this bag.
The bag I received looks old, used and faded.
The bag I received was faded. I requested for an exchange but the team is reluctant to it. They are happy to receive orders but not ready to exchange. There are 3 different shades of material on the bag and the colour is faded. When asked for exchange, every time I was asked to wait for 24-48 hours. It’s already been 9 days and this is the reply I am getting now.
‘All our bags have a disclaimer that the original bag and the pictures will have slight variation.
This bag is amongst our best seller and we haven’t received a single complaint regarding the colour being faded/ different.
We can arrange an exchange for you but please note that it’ll be the exact same colour as you’ve received right now.
The shades are a part of the beauty of our bags. Please understand that these are all handmade and handwoven bags the textures make them different.
That is our fabric. We’ve given shades to the yarns from which this bag is made. Making This is how we’ve designed the bag. The yarns are dyed in shades and then woven together to give that effect.’
This is completely unacceptable and I am very disappointed with the behaviour of the team. My genuine feedback given here is deleted repeatedly. This means that only positive feedback is displayed here and genuine feedbacks are deleted.
We apologize for your unsatisfactory shopping experience with Maisha. We always strive to provide a positive customer service and we regret that you have not had this so far. Our team has communicated all available options with you about returning or exchanging the product; however, even if we ship out the same product again it would look exactly the same as what you originally received.
Therefore, as an alternative solution we offer either a refund or you can pick another item instead.
If there's anything else we can help you clarify further regarding this matter, don't hesitate to contact us again at anytime. Thank you!
Snowwhite Saga Sling Bag
beautiful sling bag