- We usually ship all our orders within 24-48 working hours and most of the orders are delivered within 5 working days post dispatch.
Wash care instructions for Handbags:
- Use a thin damp cloth to clean the body of the bag.
- Do not hand wash or tumble dry the bag.
- Use fillers to stuff the bag when not in use.
- Do not dry clean.
Wash care instructions for Apparels:
- For the first wash we recommend getting the garment dry cleaned or petrol washed in order to avoid color bleeding.
- Wash using cold water & use a gentle detergent formulated to work in cold water.
Repair Services for Products Over 6 Months Old
- We offer repair services for products that are over 6 months old. For a flat repairing fee of Rs. 400, customers can have their items repaired. To initiate the process, we kindly ask you to send us a picture of the defect at firstname.lastname@example.org. Once we confirm that the item can be repaired, you can ship it to us at your cost. After the repair is complete, we will promptly return it to you.
- Alternatively, customers can choose to drop off and pick up their items at our Studio/Warehouse for a repairing fee of Rs. 250.
- Please note: Many Shipments to Telangana and Andhra Pradesh are not being picked up by our regular courier partners due to operational issues. This issue is faced by most of the couriers and the only option is to send the same by India post. The delivery is getting delayed by 1-2 weeks in many cases. Please expect delay while placing the order.
- Further please be assured that your orders are secured with all the courier partners we work with. Feel free to contact our customer care team in case of any queries.
- All shipments will be processed primarily on Pincode. Incorrect pincode will result in the shipment returned to us and customer will have to bear shipping additional cost.
- There might be a slight variation in the shade of the actual product and the image shown on the screen, due to different screen resolutions.
- All our bags are handmade, hence the design though made from the same fabric may fall differently on each bag making them unique in their own way.
- The tassels might vary from the picture or it may be of different colors as per availability.